Frequently Asked Questions
Everything you need to know about our heavy-duty industrial equipment and services.
What kind of shipping methods do you use for heavy equipment?
We utilize specialized LTL (Less Than Truckload) and flatbed freight carriers to ensure your heavy industrial equipment arrives safely. All shipments are palletized or crated to prevent damage during transit.
Do your products come with a manufacturer warranty?
Yes, all TMG Industrial products are backed by a comprehensive one-year manufacturer warranty that covers defects in materials and workmanship under normal use.
How can I obtain replacement parts for my machine?
We maintain a robust inventory of spare parts. You can browse our parts department online or contact our support team with your model number to order specific components.
What is your return policy for industrial goods?
We offer a 30-day return policy for unused and unassembled items in their original packaging. Please note that return shipping costs for heavy freight are the responsibility of the customer unless the item is defective.
Do you offer technical support for assembly and operation?
Absolutely. Every product includes a detailed manual, and our North American-based customer service team is available via phone and email to assist with technical queries and assembly guidance.
Are your products certified for safety?
Yes, our electrical components are CSA or UL certified, and our structural equipment meets or exceeds industry standards for load-bearing and operational safety.